Car dealers... *sigh*

M

M666BMG

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I've been lucky with my car purchases, but I like to think it's partly due to not letting myself be pressured into a sale. I bought my Zed from a dealer and it's been a great car. I got it for a good price too, although that may have been because I bought it in December.
I brought my zed from a dealer too, which is why I say not all!
 

Grumps

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Totally agree.

Unfortunate for me I'm still in it, but as a buyer.

So I have to listen to them talking utter crap.
When I was offered promotion I wanted to go on the buying team but they saw me better suited to managing the site. I did however value and buy ridiculous amounts of cars per month so ended up stocking the site with my own purchases anyway. I enjoyed it for awhile but it turned sower when sales started to slow up. Thumb screws start to be turned and then the "do what you have to do to make sales" kicked in so Dave when bye bye!
 
M

M666BMG

Guest
When I was offered promotion I wanted to go on the buying team but they saw me better suited to managing the site. I did however value and buy ridiculous amounts of cars per month so ended up stocking the site with my own purchases anyway. I enjoyed it for awhile but it turned sower when sales started to slow up. Thumb screws start to be turned and then the "do what you have to do to make sales" kicked in so Dave when bye bye!
Oh Dave you dirty used car salesman!
 

Grumps

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Not all of them, a mate of mine has a garage and show room and I go there quit often for a coffee and a look round.
Young couple came in, she was heavily pregnant, the bloke had 2000 in his pocket and the car he was looking at was priced at 3500.
He sold it to them for 2000 and said he took a hit.
I know mate but I always tried to do the right thing but it's hard to build a good name up for your site when you start with a bad one. And when the board are breathing down your neck to bully the sales guys to move cars then for me it's a no no. I won't work like that for anyone, I'd rather walk.
 
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t-tony

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To a similar degree you get that as a tester at a retail garage, some more so than others, but you do get remarks about nothing much is failing especially when work is quiet. I won't have any truck with that, I simply ask for it in writing.

Tony.
 

Redline

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Any high value sales business is never going to go well when you only have a 20-30 minute relationship with the customer. Few if any of those businesses will want to foster a longer term relationship with a customer where honesty is the cornerstone. Doesn't matter what the law says, its buyer beware!
 

Tfp

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Any high value sales business is never going to go well when you only have a 20-30 minute relationship with the customer. Few if any of those businesses will want to foster a longer term relationship with a customer where honesty is the cornerstone. Doesn't matter what the law says, its buyer beware!
Agree, and whilst no one is regulating them they'll do what they like.
 

EnthuZiaZT

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A few years ago I went on a first aid course for work, during the course they showed a short video of a used car salesman having a heart attack.
The instructor then asked What do you do to help this man. He asked me I said "nothing, let him die he's a used car salesman" After every one picked themselves up off the floor the instructor told me, we were looking at a human being whom needed our help, to this day I remain unconvinced.

Mike
 

abh29

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When my son wanted the Z3 we looked at various options and set out on a Saturday morning to look at 4 cars. First stop was a semi retired dealer [had 10/12 cars for sale, spent all his life in the trade] he had arranged to bring Z3 to his house in countryside outside Knutsford for us. He works by appointment only. When we had phoned he pointed out 2 faults he was waiting for bits from BMW dealer. We looked at the car, it seemed rather nice. Took my son out for 15 minutes then came back ,suggested my son and I went off for an hour ,at least,see what we thought.
Came back , absolutely no pressure, he was not interesting in moving from the price [in the end he taxed it for 12 month] it was genuine and we still have it Car seemed genuine, so my son bought it, just a pity all motor sales are not the same.
 

t-tony

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Whenever possible if I'm selling a car I give the keys to the "buyer" and send them off. No pressure, the car will sell itself or not! I've never had anyone come back upset about a car I've sold!

Tony.
 

t-tony

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Could be mate, but I've only ever sold 1 hairdressers car, that was my Eunos. =))

Tony.
 
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hard top

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This is just my opinion but get to know your local garage/dealer, stay loyal to them, and you will never have a problem.
Before I bought my Z, I was also looking at a Porsche 912. The garage owner would not sell it to me as he knew it was a lemon.
And if you are looking for a car that they do not have in the showroom, ask them to find one for you

 

Wookee

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One of the tests of a dealer is how they do when things don't go to plan. For that reason I would recommend the dealer I got my Z3 from as my wife bought a 1 series convertible from them at the same time. To cut a long story short the car turned out to be a lemon, but there was no way the dealer could have known. As soon as it was obvious, about 3 months after the purchase, this was the case she got a full refund no questions. :cool:
 

Tfp

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This is just my opinion but get to know your local garage/dealer, stay loyal to them, and you will never have a problem.
That's good advice.

But in reality it just doesn't happen much anymore.

My business failed years ago, I hunted down only really nice examples of cars. As a result I usually paid over book price for them.

I'd have them looked over, faults rectified, offered people proper 3 month warranties that I underwrote so no arguments.

Then people would just say " I've seen one £500 cheaper" Happy to buy a cheaper car even if it wasn't of the same provenance of mine offered with sound local backup. And they'd travel 100 miles or more to save money.

There are exceptions, one of my best customers has a small village garage, he charges proper money for nice cars and sells nearly every car to local people.

I was lucky and got out in 2007, just before the job got really hard. Much fewer customers around once the banks stopped giving anyone and everyone remortgages.
 

hard top

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There are exceptions, one of my best customers has a small village garage, he charges proper money for nice cars and sells nearly every car to local people.
Makes sense to me, I have only ever used my local garage and on a couple of occasions, a friend I trust, who likes to change his cars often and always calls me first to see if I would be interested in buying.
When my local garage get dodgy trade in's, they move them on quickly, you will never see them in their showroom (except for the Porsche)
Also, asking them to look for a car for you makes a great deal of sense as they have their own network and these people will not sell lemons to each other.

Then people would just say " I've seen one £500 cheaper"
I would rather pay the £500 for peace of mind, £500 does not go very far when things start going wrong with a car.
I can honestly say that I have never had problems with any of the cars I have purchased, all they cost me was MOT, servicing and new rubber in the years I owned them.

I was lucky and got out in 2007, just before the job got really hard. Much fewer customers around once the banks stopped giving anyone and everyone remortgages.
My garage just moved with the times, it used to sell mainly Mercs and BMW's but they are only about a 1/4 of their stock now as they started selling Euro boxes to the masses
 

abh29

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This is just my opinion but get to know your local garage/dealer, stay loyal to them, and you will never have a problem.
Before I bought my Z, I was also looking at a Porsche 912. The garage owner would not sell it to me as he knew it was a lemon.
And if you are looking for a car that they do not have in the showroom, ask them to find one for you


This should be the case ,but it does not seem to work with buying new cars. 3 years ago my wife bought a new Nissan QQ from a family owned garage that has a few franchises ,in the past I have bought quite a number of cars from them including at least 5 new volvos I first entered there showrooms in 1961 when my father bought a Singer Gazzell
The QQ has had a number of faults that I had great trouble in getting resolved. Have I known the service manager for many years and he was quite honest ,a number of my faults would have been rectified quicker if we had bought the car from them secondhand.(under the in house warranty) but Nissan are not good at supporting dealers.
In fact I believe some work they carried out they did not get reimburse from Nissan.
I would buy from them again. But only secondhand.
Must say local BMW dealer been very good with X1 ,I have had a few cars off them over the years,but had one car from different location in same group that dealer very poor.
So yes ,build up a relationship with the staff at the dealer , but unfortunately they may well be restrained by forces above them.
 

hard top

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a number of my faults would have been rectified quicker if we had bought the car from them secondhand.(under the in house warranty)
Agree and I am only talking about secondhand, the only new cars I have ever had were company cars.
When I got my Z it did not cost me a penny, I just swapped a Merc for it that I had bought from them a year earlier.
They asked if it could go straight in the showroom and I said yes, so we just swapped keys and paperwork.
 

Tfp

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My garage just moved with the times, it used to sell mainly Mercs and BMW's but they are only about a 1/4 of their stock now as they started selling Euro boxes to the masses
I was restricted by space and funds, small forecourt for 25 cars.

I also lost my motivation, just got tired of people wanting cheaper all the time.
 
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