I was provided with a link to pages of photos of my on track (which saved me searching for them myself), which was a bit unnecessary as I specifically said I'd just come off track and refuelled when the engine started sounding a bit lumpy.
Still arranged a hire car to get me back to Calais, then foot passenger to Dover and hire car at the other end.
Their whole argument rested on their T&Cs which said 'racing, track days' were excluded - and they had photos of me on track.
They just couldn't get their heads around the difference between 'racing/track days' and 'tourist days'...and the ombudsman agreed...although I did give the ombudsman another 6 points for my argument (such as the UK policy excluded these, but the European one didn't; the Euro cover was sold alongside a banner & text which said you should experience the Ring for a lap or two if you're in the area).
Still arranged a hire car to get me back to Calais, then foot passenger to Dover and hire car at the other end.
Their whole argument rested on their T&Cs which said 'racing, track days' were excluded - and they had photos of me on track.
They just couldn't get their heads around the difference between 'racing/track days' and 'tourist days'...and the ombudsman agreed...although I did give the ombudsman another 6 points for my argument (such as the UK policy excluded these, but the European one didn't; the Euro cover was sold alongside a banner & text which said you should experience the Ring for a lap or two if you're in the area).
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